Providing Personalized, On Demand, Multi-Channel Client Touch
First Point of Contact
76% of Customers want a Personalized Experience. Email templates and autoresponders may get in touch with your prospects more quickly, but they don’t ensure that qualified prospects become clients.
70% of law firms have generated new cases through their website. In a study by JD Power, live chat proved the leading digital contact method for online customers, with 42% of customers preferring live chat compared to 23% for email, and 16% for social media or forums.
We make sure prospects can be engaged and qualified 24/7/365 – but that’s just where we start…